This Refund Policy governs the manner in which Metazen Digital Private Limited ("Metazen Digital") offers refunds on subscriptions of courses and platform subscriptions, ensuring compliance with Indian banking laws as per SEBI regulations.
Course Subscriptions: Metazen Digital offers a refund within 7 days of the initial purchase date if the subscriber is dissatisfied with the course content or experience. Refunds are subject to the following conditions:
The request for a refund must be made within the stipulated refund period.
Refunds are processed back to the original payment method used for the purchase.
Any course materials accessed or downloaded by the subscriber will not be eligible for a refund.
Refunds are not applicable if the subscriber has completed a significant portion of the course content, as determined by Metazen Digital.
Platform Subscriptions: Subscribers of the Metazen Digital platform may request a refund within 7 days of subscribing if they encounter technical issues preventing access to the platform's features or if they are dissatisfied with the service provided. Refunds are subject to the following conditions:
The refund request must be made within the specified refund period.
Refunds will be processed back to the original payment method used for the subscription.
Subscribers must provide details of the technical issue faced or reasons for dissatisfaction to initiate the refund process.
Refund Requests: Subscribers must submit a refund request through the Metazen Digital website or by contacting customer support.
Verification: Metazen Digital reserves the right to verify the validity of refund requests and may request additional information from the subscriber to process the refund.
Refund Approval: Once the refund request is approved, subscribers will receive confirmation via email, along with the expected timeline for the refund to be processed.
Refund Processing Time: Refunds will typically be processed within 14 days from the date of approval.
Communication: Metazen Digital will maintain communication with the subscriber throughout the refund process, providing updates as necessary.
Metazen Digital ensures that all refund processes comply with relevant Indian banking laws and regulations set forth by the Securities and Exchange Board of India (SEBI). This includes adherence to guidelines regarding consumer protection, transparency, and fair practices.
For any inquiries or assistance regarding refunds, subscribers can contact Metazen Digital's customer support team at +91 88569 73673. Our team is available to address concerns and facilitate the refund process in accordance with this policy.
