Technical Support Engineer in Ahemdabad at Biomax Security

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities • Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients Candidate should pass out from ITI(CS or IT),Diploma(CS or IT),B.E.(CS or IT), CCNA, CISCO, Networking Course