Desktop Support Engineer in Pune, Maharashtra, Ind; at Easy Innovation System

• Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Replacing or repairing the necessary parts. • Supporting the roll-out of new applications. • Providing support in the form of procedural documentation. • Managing multiple cases at one time. • Testing and evaluating new technologies. • Conducting electrical safety checks on equipment.