Customer Relationship Manager in Pune, Maharashtra, Ind; at Bootstart

We are looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationship. The CRM will constantly identify opportunities to grow the customer base and build positive relationship with the new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a CRM, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaints. Ultimately, an outstanding CRM will work closely with Operation and sales team to ensure good relationship with clients. • Building and maintaining profitable relationship with the clients. • Overseeing the relationship with client handled by Operation and sales team. • Resolving client complaint quickly and efficiently. • Meeting with sales manager and Ops manager in the organization to plan strategically. • Understanding individual client needs and addressing these.