Cloud Service Engineer in Gurgaon at RTDS [Real Time Data Services]

Key Functional Responsibilities • Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails. • Administer and resolve applications issues, provide updates, and perform root cause analysis. • Supervise all alerts related to application and system procedures and provide services proactively. • Provide support and identify all issues and prepare appropriate documentation all issues and solutions. • Collaborate with System Administrators to prevent system downtime • Ensure customer satisfaction and perform quality of work on all service requests. • Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime. • Good customer handling skills (written & verbal). • Self-motivated, positive & ability to adapt new changes/technologies. • Perform multiple tasks simultaneously & complete them in timely manner. • Troubleshooting as per preliminary guidelines to resolve the issues and escalate to respective department. Requirements: • Sound knowledge of Windows Server, Cloud Technology and Virtualization. • Ability to work both independently and as part of a team. Desired Skills: • Strong written and verbal communication skills. • Competent to handle US clients. 2 COMPANY INTRODUCTION About us Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS). RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service. Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location. Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutions that simplify the business and enhance their performance. Official Website: https://www.myrealdata.in/ Our offered solutions • Accounting and business applications on the cloud • Server virtualization and consolidation solutions for building private clouds • Cloud-based communication services to connect within organizations • Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”. 3 Credentials • More than 6,000 Clients globally • Technology Partners of TATA to launch hosted Contact Centre Services • Microsoft Direct Partner under the CSP Program • Intuit authorized Commercial Hosting Provider • Registered NASSCOM, Internet Telephony Services Providers’ Association in UK • User Favourite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020 • 8 Data centres located across USA What’s in it for you? / Why work for us? • Join the leadership team, work as an entrepreneur, and make strategic decisions forthe organization. • Work in an autonomous, agile, and dynamic environment. • Performance driven, rewarding and respectful work culture. • Ample opportunities to learn and grow