Associate support analyst Jobs in Bengaluru at Anthology | EngineersConnect.com

Associate support analyst in Bengaluru at Anthology

Associate support analyst

Anthology
Bengaluru
Experience 2.0 - 5.0 yrs
Salary 300000 - 400000 / annual
Employment Type
Job Description:

responsibilities To update and document external client issues To perform analysis and determine client problems, and document these issues To provide solutions for network and system related issues, and to provide detailed documentation along with it To perform a cause analysis either on-site or at a client location. To assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software To assist customers for the purpose of improving processes related to system issues To maintain error logs in coordination with IT departments, and to maintain resolution reports, too To offer recommendations — based on various metrics — on how to improve the support process in its entirety

Desired Skills:
Leadershipteam workJavaScript
Remotely Allowed: In-office
Company Description:

Anthology + Blackboard Combining Best-in-Tech Solutions to Power Your Success Our passion is making the lives of learners, educators, and leaders easier. That’s why we will work to help create experiences that are more informed and personalized to support learning, teaching, and leading more effectively. And we will do this through our combined product and solution offerings that span the full learning journey. By responsibly leveraging data, our solutions will enable insights and information at the right time, in the right way, to support the right actions—with data privacy and security at the forefront of our approach. With Anthology’s continuing emphasis on operations and engagement, and Blackboard’s enduring focus on teaching and learning, we are uniquely positioned to leverage every possibility the systems of education offer and enhance the experience of lifelong learning.

  • Location:

    Bengaluru

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