Cloud Service Engineer in Gurgaon at RTDS [Real Time Data Services]

Responsibilities:  New client onboarding follows ups and help them to setup server as per their requirements  Address client’s tickets regarding server or application related issues  Ask targeted questions to diagnose problems  Guide customer with simple, step-by-step instructions through chat, email, and call  Conduct remote troubleshooting of client issues  Record technical issues and solutions in Tickets  Direct unresolved issues to the next level of support personnel  Follow up with clients to ensure their server are functional  Report customer feedback and potential product requests  Ensure customer satisfaction and perform quality work on all services requests  Help create technical documentation and manuals Requirements:  Good Language and Strong Communications Skills  Understanding of Computer Support and Troubleshooting  Knowledge of Windows Server products and/or Apple Operating Systems  Ability to Work in a Team,  Ability to Prioritize Projects Desired Skills:  Expected to work in shifts covering good overlap with US time zones.  24 X 7 On-Call/Chat/Email Support. 2 COMPANY INTRODUCTION About us Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service(UCaaS). RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service. Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location. Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutionsthat simplify the business and enhance their performance. Official Website: https://www.myrealdata.in/ Our offered solutions • Accounting and business applications on the cloud • Server virtualization and consolidation solutions for building private clouds • Cloud-based communication services to connect within organizations • Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businessesexpand their businesses We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enableour clients- business in their pursuit of “Next”. Credentials • More than 6,000 Clients globally • Technology Partners of TATA to launch hosted Contact Centre Services • Microsoft Direct Partner under the CSP Program • Intuit authorized Commercial Hosting Provider • Registered NASSCOM, Internet Telephony Services Providers’ Association in UK • User Favourite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020 • 8 Data centres located across USA What’s in it for you? / Why work for us? • Join the leadership team, work as an entrepreneur, and make strategic decisions for theorganization. • Work in an autonomous, agile, and dynamic environment. • Performance driven, rewarding and respectful work culture. • Ample opportunities to learn and grow.