Academic Counselor in Ernakulam, Kerala, Ind; at PGS London

Job description · Answering phones and explaining the product and services offered by the company. · Contacting existing customers as well as prospective customers using scripts. · Following up leads acquired via digital marketing · Asking questions to the customer and understanding their specifications. · Resolving queries and issues related to the products and services. · Maintaining the database of the customers on a regular basis. · Suggesting solutions based on customer’s needs and requirements. · Great interpersonal skills. · Exceptional oral and written communication skills. · Strong organizational skills. · Ability to work in a team or individually as and when required. · Manage and handle multiple tasks. · Outstanding problem-solving skills. · Exceptional attention to detail. · Hard-working individual. · Good time management abilities. · Strong decision-making skills. · Ability to tolerate stress and pressure. DUTIES OF ACADEMIC COUNSELLOR Assess academic and career needs of students. Responsible for the maintenance and confidentiality of information of candidates. Interact in a positive manner with staff, students and parents. Organize information sessions, collect advisor bios, oversee student adviser selection process, and register students for sections. Develop and implement an ongoing procedure and analysis for curriculum review, development, and/or revision as well as provide information needed for strategic planning. Ensure college compliance with all accreditation and regulatory agencies. Skills Required : - Multilingual proficiency (English, Hindi, other languages) - Strong sales bent of mind, in order to understand and effectively communicate what company is offering to its prospective students and close applications. - Approachable and vibrant personality. - Ability to approach any situation with patience and very strong empathy. - Passion to deliver the highest levels of customer service at all times. - Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines. - Basic proficiency in MS Office Suite (Word, Excel, Powerpoint, ChatGPT) is preferable